Suggestions

Order taking via the telephone

• Are Eagle Express’ Customer Service Reps courteous, prompt and accurate?
• Is your call answered in three seconds or less?

Order taking via the internet

• Is it easy to submit deliveries over the internet?
• Has the internet functioned correctly most if not all of the time?

Eagle Express Couriers

• Do they have a positive attitude?
• Do they appear well trained?
• Are they always in uniform?

Deliveries

• Do we pick-up from you or deliver to you promptly?
• Do we deliver to your clients promptly?
• Do we handle your deliveries carefully to prevent damage when applicable?

Customer Service

• Does Eagle Express stay in close touch with you?
• If there is a delivery issue, are you informed of the problem in a timely manner and kept informed of what is going on to your full satisfaction?
• If you have a delivery questions, are you fully satisfied with Eagle Express response? Do you receive adequate details?

Accounting

• Is your invoice easy to understand?
• Do you receive prompt answers to invoice questions?

Internet Tracking and Management Reports

• Do you utilize on-line tracking and if so, is it helpful?
• Do you access any of the management reports on-line to help manage your deliveries better?
• Do you have a report that if it was available would greatly benefit you when managing your deliveries?

Other

• We whole heartily welcome any other input from you.