Eagle Express values your input in all facets of our business.

Order taking via the telephone

• Are Eagle Express’ Customer Service Reps courteous, prompt and accurate?
• Is your call answered in three seconds or less?

Order taking via the internet

• Is it easy to submit deliveries over the internet?
• Has the internet functioned correctly most if not all of the time?

Eagle Express Couriers

• Do they have a positive attitude?
• Do they appear well trained?
• Are they always in uniform?

Deliveries

• Do we pick-up from you or deliver to you promptly?
• Do we deliver to your clients promptly?
• Do we handle your deliveries carefully to prevent damage when applicable?

Customer Service

• Does Eagle Express stay in close touch with you?
• If there is a delivery issue, are you informed of the problem in a timely manner and kept informed of what is going on to your full satisfaction?
• If you have a delivery questions, are you fully satisfied with Eagle Express response? Do you receive adequate details?

Accounting

• Is your invoice easy to understand?
• Do you receive prompt answers to invoice questions?

Internet Tracking and Management Reports

• Do you utilize on-line tracking and if so, is it helpful?
• Do you access any of the management reports on-line to help manage your deliveries better?
• Do you have a report that if it was available would greatly benefit you when managing your deliveries?

We whole heartily welcome any other input from you.

 

If you have suggestions for Eagle Express that would help improve our service, please send an email to cs@4eagleexpress.com or contact Richard Dobrey, the owner, at 214-351-5777.